At Ruaan Jewels, we’re committed to delivering your jewellery with care, speed, and reliability. Please read below for important shipping and delivery information:
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1. Order Processing
- Orders are processed within 1 business day from the date of purchase.
- During peak times (sales, festivals, etc.), processing may take slightly longer. Thank you for your patience.
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2. Shipping & Delivery
- We ship our orders via trusted premium courier service.
- Shipping updates and notifications are handled by courier company(SMS & email).
- Estimated delivery time: 3–5 business days (subject to location and external factors).
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3. Shipping Charges
- Free shipping on all orders above ₹999
- Shipping fees may vary during promotional campaigns.
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4. Order Tracking
- Once shipped, you’ll receive a confirmation email with a tracking link.
- You can track your order via the link or directly through our website.
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5. International Shipping
- We ship internationally to select countries.
- Import duties, taxes, or customs charges (if any) are the buyer’s responsibility.
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6. Delivery Address Accuracy
- Please ensure your delivery details are correct and complete.
- Ruaan Jewels is not responsible for undelivered packages due to incorrect or incomplete addresses.
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7. Delivery Delays
- While we aim to deliver on time, delays may occur due to:
- Weather conditions
- Customs clearance
- Courier delays or festive backlogs
- In case of a significant delay, we’ll notify you and work toward a resolution.
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8. Prepaid Cash on Delivery (PPCOD)
- To reduce returns, all COD orders require a prepaid confirmation amount.
- This prepaid amount is non-refundable in case of non-delivery for any reason.
- Reshipments (if approved) will be sent only on prepaid terms.
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If you have any questions or need help with your order, please don’t hesitate to contact our customer support team.
Ruaan Jewels – Crafting timeless elegance, delivered with care.